1. Introduction

Gorilla Logistics Furniture Removals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains what data we collect, how we use it, and your rights.

2. Information We Collect

We may collect the following information:

  • Name, surname and contact details (phone, email, address)
  • Collection and delivery addresses
  • Details of the items to be moved or stored
  • Payment and billing information
  • Communication records (emails, calls, messages)
  • Website usage data, such as IP address and pages visited

3. How We Use Your Information

We use your personal information to:

  • Provide quotes and deliver our removal services
  • Communicate with you about bookings and enquiries
  • Process payments and maintain financial records
  • Comply with legal and regulatory requirements
  • Improve our services and website experience

4. Sharing Your Information

We do not sell or rent your personal information. We may share information with trusted partners who help us deliver our services (such as payment processors or sub-contracted drivers) and where required by law. All partners are bound by confidentiality obligations.

5. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy and to meet our legal obligations, including tax and accounting requirements.

7. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of inaccurate information
  • Object to the processing of your information
  • Withdraw consent for direct marketing at any time
  • Lodge a complaint with the Information Regulator of South Africa

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, although this may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date.

11. Contact Us

For any privacy-related questions or to exercise your rights, contact us at info@gorillalogistics.co.za.